Book a remote support session
Tell us what is not working and we will come back to you. This is human remote support — not a site visit — and when remote support times are open you choose one for your session. If none are open, you can still send the ticket and we will confirm a time.
Once approved, Secure Defence contacts you this way to arrange and start the remote support session.
Remote support time (required when times are open)
Remote support is done by phone, message or a remote session — it is not a site visit or a call-out. Choose one of the remote support times below for your session. If no times are open, you can send the ticket and Secure Defence will confirm a time.
When a real person is available
KIRA is free and here at any time, day or night, weekends included.
Live remote support by a Secure Defence person is available Monday to Thursday 07:00–17:00 and Friday 07:00–15:00 SAST (UTC+2), closed Saturday and Sunday.
Sign in above to see the open remote support times and choose your time slot here. Everything you have filled in is kept while you sign in.
Free with KIRA, or paid live support
KIRA's help costs nothing. If you want a Secure Defence person to work on this with you remotely, that time is charged:
- • Chatting or talking to KIRA is free, for as long as you like.
- • Live remote support by a Secure Defence person is charged at R8.50 per minute.
- • Only the time a Secure Defence person actually spends working on your problem is counted. The time you spend with KIRA is never counted.
- • The time is recorded by our system while the person works, not estimated.
The exact recorded time and this rate are kept with your ticket. Secure Defence confirms the final amount — no total is worked out here.
Nothing is being charged yet — no time is counted until a person starts working on your ticket.
Only you and Secure Defence can see this ticket.